Answers to your Questions
INSTALLATION & MAINTENANCE
How do I install ECOHEADS at my basin?
Installation depends on your type of basin. Some sinks you can screw the showerhead onto your existing hose, but in our experience most people will need the ECOHEADS hose.
ORDERS AND RETURNS
How can I change, review or track my order?
You can review and track the status of your order by logging into your account. If your order is in process, just contact our office as soon as possible. If you used your cell phone number when placing the order, we will also send you a text message with the tracking details.
How can I return a product?
Sustain Beauty Co/ECOHEADS North America has a 30-day return policy for all unused products. Shipping is non-refundable. All returns need to be returned in their original packaging, in new condition with no parts missing for a full refund. Exceptions to the condition will be considered based on programs offered by each individual brand, like the ECOHEADS North America buy-back program. Any fees or processing administrative charges due to charge backs or claims made will be deducted from the final refund. Please contact our office to arrange for returns.
How long until I receive my showerheads?
Depends on where you are, but we currently ship all ECOHEADS from our Missouri based warehouse. U.S. orders usually arrive in 5 business days.
What payment methods are accepted?
We currently accept all major credit cards as well as Paypal.
Is buying online safe?
We have a secured website and use PCI compliant gateways to make sure your information is secured.