FAQs

Answers to your Questions

INSTALLATION & MAINTENANCE

How do I install ECOHEADS at my basin?

Installation depends on your type of basin. Some sinks you can screw the showerhead onto your existing hose, but in our experience most people will need the ECOHEADS hose

Do you have any instructions on installing?

Yes. Please visit the ECOHEADS Showerhead Installation page.

Should I call a plumber?

 When it comes to salon plumbing, it’s best to call in a plumber to install your showerhead. If your plumber has questions, give us a call

How often do I clean my showerhead?

We recommend cleaning your ECOHEADS Showerhead once a month. Please reference the ECOHEADS Maintenance page

ORDERS AND RETURNS

How do I place an order?

U.S. orders – sustainbeauty.co

Canadian orders – Edge Distributing

All other countries please contact ECOHEADS Australian headquarters

How can I change, review or track my order?

You can review and track  the status of your order by logging into your account. If your order is in process, just contact out office as soon as possible.

Who is the product warranty?

ECOHEADS products come with a full 1 year warranty. Learn more on our Warranty page. 

How can I return a product?

We will accept all returns within 30 days as long as ECOHEADS products are in working order with original packaging intact. Shipping on original order is non refundable. Please contact our office to arrange for returns.

SHIPPING INFORMATION

What shipping methods are available?

We ship all ECOHEADS via USPS Priority and UPS Ground. If your need faster shipping for your order, please contact our office.

Do you ship internationally?

We currently sell ECOHEADS in the US and Canada and will ship to those regions only. All other inquiries, please contact ECOHEADS Australian headquarters.

How long until I receive my showerheads?

Depends on where you are, but we currently ship all ECOHEADS from our Texas based warehouse. U.S. orders usually arrive in 5 business day. 

PAYMENT INFORMATION

What payment methods are accepted?

We currently accept all major credit cards as well as Paypal.

Is buying online safe?

We have a secured website and use PCI compliant gateways to make sure your information is secured.

Any unanswered questions? Contact Us