Support & Warranty

ECOHEADS Product Warranty
All ECOHEADS products are manufactured to the highest standard and are individually tested before leaving the factory. In the unlikely event of the product proving defective due to faulty workmanship or materials, then at its sole discretion, ECOHEADS will repair or replace the product at no charge within one year from the date of purchase. A replacement product assumes the remaining warranty of the original or 90 days, whichever provides longer coverage.

* Damage caused by misuse, improper treatment or forced usage.
* Damage caused by failure to comply with installation instructions.
* Damage caused by or resulting in incorrect installation, maintenance or non-maintenance.

All warranty claims are serviced by Sustain Beauty Co. If you purchased from another distributor, you will need to register your product before you can receive service. To register your product or submit a claim, please visit

To qualify for the warranty, salons who purchased through a distributor must register their purchase within 30 days of installation at:

Need a Replacement Part?
Sustain Beauty Co will replace any faulty or damaged part on your ECOHEADS products at no cost during the one year warranty period. After your warranty expires, you can still access spare parts but will need to cover their cost. Visit to request replacement parts.